Terms of service

Effective Date: July 2, 2026

Welcome to Off The Record. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

2. Products and Services

Off The Record manufactures and sells apparel and related fashion products through its online store. We make every effort to ensure that product descriptions, images, colours, sizing, and pricing are accurate. However, slight variations may occur due to lighting, photography, screen settings, or manufacturing processes.

We reserve the right to discontinue, modify, or limit the availability of any product without prior notice.

3. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Verify customer information before processing an order.
Cancel orders suspected of fraud, misuse, or unauthorized transactions.

If your order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.

4. Pricing and Payment

All prices are displayed in Indian Rupees (INR).
Prices include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Payments are processed securely through authorized payment service providers.

5. Shipping and Delivery

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy. Please review the Refund Policy before placing an order.

7. User Responsibilities

By using our website, you agree not to:

Violate any applicable law or regulation.
Use the website for fraudulent or unlawful purposes.
Upload malicious software or harmful code.
Attempt unauthorized access to our systems.
Interfere with the website's operation or security.

8. Intellectual Property

All content on this website, including logos, trademarks, graphics, product designs, images, text, videos, and other materials, is the property of Off The Record or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Off The Record shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, technical failures, or transportation disruptions.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where our registered business is located.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on this website.