Refund policy

Refund Policy

At Off The Record, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

Products can be returned or exchanged within 7 days of delivery.
Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
Returns or exchanges requested after 7 days of delivery will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products that have been used, washed, or damaged after delivery.
Items without original tags or packaging.
Products purchased during clearance or final sale (unless received in a damaged or incorrect condition).

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing us at offttherecord@gmail.com along with your order number and clear photos of the product. We will review your request and arrange a replacement or refund, if applicable.

Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days.
Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or UPI within 5–7 business days after receiving your bank details.

Please note that it may take additional time for your bank or payment provider to reflect the refunded amount.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product meets our return eligibility criteria.