Terms of service

1. About Us

OFF THE RECORD is a fashion and lifestyle brand owned and operated by RSN Enterprises, a sole proprietorship registered under the laws of India.

Trade Name: RSN Enterprises

GSTIN: 07EUUPS7027D1Z3

Registered Office / Principal Place of Business:

Plot No. WZ-178/2, WZ-189, WZ-331,
Gali No. 7, Sadh Nagar,
Palam Colony,
South West Delhi,
Delhi – 110045,
India.

2. Eligibility

By using this Website, you represent and warrant that you:

Are at least 18 years of age;
Are legally competent to enter into a binding contract under the Indian Contract Act, 1872;
Provide true, accurate and complete information while placing an order;
Use a valid payment method for purchases.

If you are under the age of 18 years, you may use the Website only under the supervision of a parent or legal guardian.

3. Products & Pricing

All products displayed on the Website are subject to availability.

We reserve the right to:

Modify, discontinue or replace any product without prior notice;
Correct pricing or typographical errors;
Limit the quantities available for purchase.

All prices are displayed in Indian Rupees (₹) and are inclusive of applicable GST unless otherwise specified.

Product images are intended for illustrative purposes only. Actual colours and appearance may vary depending upon monitor settings, photography, lighting conditions and manufacturing variations.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase our products.

An order shall be deemed accepted only upon dispatch confirmation sent by OFF THE RECORD through email, SMS or WhatsApp.

We reserve the right to refuse, cancel or limit any order for reasons including but not limited to:

Product unavailability;
Incorrect pricing;
Errors in product information;
Payment verification failure;
Suspected fraudulent transactions;
Violation of these Terms.

If an order is cancelled after payment has been received, the entire amount paid shall be refunded through the original payment method.

5. Payment

We currently accept the following payment methods:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
EMI (where available)
Cash on Delivery (COD) on eligible orders

All electronic payments are processed through secure third-party payment gateways.

OFF THE RECORD does not store your debit card, credit card, CVV or UPI credentials.

6. Shipping & Delivery

We deliver across India.

Estimated delivery timelines are indicative only and may vary due to courier delays, weather conditions, strikes, governmental restrictions or other unforeseen circumstances.

Ownership of the products shall pass to the customer only upon successful delivery at the shipping address provided during checkout.

For detailed shipping timelines, charges and policies, please refer to our Shipping Policy.

7. Cancellation, Returns & Refunds

Returns, exchanges, cancellations and refunds shall be governed by our Refund Policy and Cancellation Policy available on this Website.

By placing an order, you acknowledge that you have read and agreed to those policies.

8. Intellectual Property

All intellectual property appearing on this Website including but not limited to:

OFF THE RECORD logo
Brand name
Product designs
Artwork
Graphics
Images
Product photographs
Website content
Videos
Text
Source code

are the exclusive property of RSN Enterprises and are protected under applicable copyright, trademark and intellectual property laws.

No material from this Website may be copied, reproduced, distributed, modified or commercially exploited without prior written permission.

9. User Conduct

You agree not to:

Use the Website for any unlawful purpose;
Upload false or misleading information;
Attempt unauthorized access to our systems;
Introduce malware or harmful software;
Use bots, crawlers or automated tools to scrape data;
Post abusive, defamatory or offensive content;
Infringe upon the intellectual property rights of others;
Interfere with the proper functioning of the Website.

OFF THE RECORD reserves the right to suspend or terminate access to users violating these Terms.

10. Promotional Offers

Discounts, promotional offers, gift cards, referral benefits, loyalty rewards and coupon codes are subject to separate terms and conditions.

OFF THE RECORD reserves the right to modify, suspend or discontinue any promotional offer without prior notice.

Offers cannot be combined unless expressly stated.

11. User Reviews & Content

If you submit reviews, ratings, photographs, testimonials or other content on our Website or social media pages, you grant OFF THE RECORD a perpetual, worldwide, royalty-free, irrevocable licence to use, reproduce, publish, edit and display such content for marketing and promotional purposes.

We reserve the right to remove any content deemed inappropriate or unlawful.

12. Disclaimer

All products and services are provided on an "As Is" and "As Available" basis.

To the fullest extent permitted by applicable law, OFF THE RECORD disclaims all warranties, whether express or implied, including but not limited to warranties relating to merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of Liability

To the maximum extent permitted under applicable Indian law, OFF THE RECORD, RSN Enterprises, its proprietor, employees, affiliates and representatives shall not be liable for any indirect, incidental, consequential, exemplary or punitive damages arising from:

Use of the Website;
Purchase or use of products;
Delay in delivery;
Technical interruptions;
Website downtime.

Our total liability for any claim shall not exceed the purchase price actually paid by the customer for the relevant order.

Nothing contained herein shall restrict any statutory rights available under the Consumer Protection Act, 2019.

14. Indemnification

You agree to indemnify and hold harmless OFF THE RECORD and RSN Enterprises against any claims, liabilities, damages, costs and legal expenses arising from:

Your breach of these Terms;
Misuse of the Website;
Violation of any applicable law.

15. Force Majeure

OFF THE RECORD shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters;
Floods;
Fire;
Pandemic;
Government restrictions;
Internet outages;
Transportation disruptions;
Labour strikes;
Cyber-attacks;
Acts of God.

16. Third-Party Links

Our Website may contain links to third-party websites.

Such links are provided solely for convenience. OFF THE RECORD neither controls nor endorses such websites and shall not be responsible for their content, services or privacy practices.

17. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, process and safeguard your personal information.

18. Electronic Communications

By using our Website and providing your email address or mobile number, you consent to receive electronic communications relating to:

Order confirmations;
Shipping updates;
Customer support;
Transactional notifications;
Promotional communications (where permitted by law).

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to Clause 20 below, the Courts at New Delhi, Delhi, shall have exclusive jurisdiction over all matters arising out of these Terms.

20. Dispute Resolution

In the event of any dispute, the parties shall first attempt to resolve the matter amicably.

Failing such resolution, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties.

The seat and venue of arbitration shall be New Delhi, India.

The proceedings shall be conducted in English.

The arbitral award shall be final and binding upon both parties.

21. Severability

If any provision of these Terms is held invalid or unenforceable by a competent court, such provision shall be severed and the remaining provisions shall remain valid and enforceable.